If you are not willing to be changed by what you hear, you are not truly listening.

I’m not sure where I read the quote above but it struck home as I reflect on two amazing weeks in India.  The experience changed my outlook in many respects. 

Listening and learning, with respect is the only way to travel. While we in Europe are in 2017 the calendar of India is more than 5000 years old.

Thanks to the people of India particularly colleagues in SAP and channel partners I learned about ‘Jugaad’ .

Jugaad (alternatively Juggaar) is a colloquial Hindi-Urdu word that can mean an innovative fix or a simple work-around, used for solutions that bend rules, or a resource that can be used as such, or a person who can solve a complicated issue

At first glance traffic in India appears to be chaos, certainly in comparison with the small west of Ireland town I call home. 

However there is little evidence of shouting or road rage apart from the constant beeping and flashing of lights. The sounds and sights are more an indication of letting people know where you are, rather than any indication of frustration or high emotion.

Like the flow of water which finds a way to the sea, through and around all obstacles, the traffic in Mumbai somehow works. 

I’ll be looking at areas where Jugaad is appropriate – simple workarounds, innovative fixes….nice to learn from great people.  Thank you India.

Advertisements